Resume
Experience
2023-2024
Manager, Instructional Design
City Colleges of Chicago
Chicago, IL
• Led district-wide instructional design initiatives supporting strategic goals, performance competencies, and faculty/staff development across seven colleges.
• Designed and managed multi-modal learning content—e-learning modules, instructor-led trainings, and video tutorials—ensuring compliance with CCC brand standards and WCAG 2.1 accessibility guidelines.
• Administered and optimized Brightspace (D2L) LMS and SharePoint-based repositories, managing content organization, user access, and data-driven improvements.
• Created and facilitated Train-the-Trainer programs for faculty, security, accounts payable, and administrative units to strengthen institutional knowledge and performance consistency.
• Managed a team of instructional designers; provided mentorship and quality assurance for course design and instructional strategy.
• Oversaw updating and standardization of academic master course shells to ensure quality and learner engagement.
• Implemented new instructional technologies and SCORM-compliant tools to enhance training delivery and learner experience.
2021-2023
Instructional Designer
Grubhub
Chicago, IL
• Designed and delivered interactive training materials, e-learning modules, and virtual instructor-led programs to support company-wide learning initiatives.
• Developed a Train-the-Trainer framework to prepare managers and team leads for consistent implementation of operational and compliance training.
• Created performance support tools and microlearning resources to improve onboarding, system adoption, and process efficiency.
• Partnered with cross-functional teams to build a Performance Excellence culture emphasizing accountability, customer experience, and operational quality.
• Utilized Articulate, Camtasia, and Adobe Creative Suite to produce engaging, multimedia-rich learning experiences.
• Evaluated learning impact through data analysis and applied insights to enhance program effectiveness and learner engagement.
2018 - 2021
Instructional Designer/Video Editor
Quaracore​
Chicago, IL
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Created training videos, animations, and job aids for education, finance, and corporate clients.
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Collaborated with subject matter experts to storyboard, script, and sequence content for multimedia learning experiences.
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Delivered high-quality instructional assets under tight deadlines, ensuring visual and technical consistency across projects.
2014-2017
Program Coordinator & Faculty- Digital Media
University of Hawaii System
Honolulu, HI
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Designed and delivered technology-based training programs across nine campuses to strengthen Hawaii’s creative media workforce.
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Led needs assessments, curriculum redesign, and faculty development initiatives for six departments.
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Managed partnerships with YouTube, Unity, and Blue Startups tech incubator to expand workforce development programs.
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Directed academic programs with nine faculty and staff, achieving 100% job placement for graduates.
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Managed budgets, grant proposals, and procurement for departmental equipment and technology.
Education
University of Hawaii
PhD Candidate, Learning Design and Technology
Honolulu, HI
Courses in e-learning, instructional design, human computer interaction, UX research and design, social and mobile learning. Published research on online learning communities and learning with video.
Dissertation: Learning Health Behaviors with Facebook.
Roosevelt University
Graduate Certificate, Training and Development
Chicago, IL
6 graduate courses in program planning for training, instructional design, instructional delivery, evaluation research, and adult learning theory.
Southern Illinois University
MFA, Mass Communication and Media Arts
Studies in Photography, Cinema and Graphic Design.
Carbondale, IL
Howard University
BA, Political Science
Major in political science. Minor in photography.
Washington, D.C.
Professional Skillset
Instructional Technology
Graphic Design
Learning Management
Systems
UX Research & Design
Data Visualization
Video Editing and Production
Audio Editing and Production
Web Design
Certificate, Facebook Social Media Marketing
Mobile Design